Terms and Conditions

Head Office
Émile Péloquin Biologique - Organic
68 rue Saint-Médard
J9H 7E3
Gatineau, QC
+1 (819) 684-22635

Acceptance of the conditions

The present general conditions of sale are applicable to all the orders placed on the internet site “www.emile-peloquin.com”. The validation of the ordering of a product suggested on the “www.emile-peloquin.com” site implies express acceptance of your share of these general conditions of sale, without that this acceptance require your handwritten signature. The present general conditions of sale govern the contractual relations enter the “Émile Péloquin Biologique - Organic” et his customer, both parts accepting them without reserve. These general conditions of sale will prevail over quite other conditions appearing in quite other document, except preliminary, express and written dispensation. “Émile Péloquin Biologique - Organic” reserves the right to constantly modify the present general conditions of sale.


The orders are validated from the reception of the payment. Each product order implies that the Buyer accepts the present General Terms and Conditions without any restriction and exception. When the Buyer saves his/her order he/she is considered to have read, understood and accepted the present General Terms and Conditions without restriction as well as the prices, volumes and quantities of the products offered of sale and ordered by him/her.

Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with “www.emile-peloquin.com”. “Émile Péloquin Biologique - Organic” reserves the right to cancel any order made by a customer with whom there exists a legal dispute relating to the payment of a past order.


The product prices are indicated in $CAN except tax and are those valid at the time of the placement of the order by the Buyer. The product prices don't include shipping and handling. Shipping and handling will be charged in addition to the price of the products ordered.

The amount of shipping and handling costs charged lies in the sole decision of “Émile Péloquin Biologique - Organic”.

The product prices can be modified by “Émile Péloquin Biologique - Organic” at any time. The Buyer will be informed about such modifications before placing his/her order. The price indicated in the confirmation of order is the definitive price. 


The site “www.emile-peloquin.com” undertakes to render a true picture of the products presented, however photographs, texts, styles of drawing, technical data sheets are given in title informative and no contractual.


In case of unavailability of the product ordered, including due to our suppliers stock shortage, the product will appear on the invoice with the quantity as zero. 


“Émile Péloquin Biologique - Organic” makes sure that every package is carefully prepared and that every work is protected in best to limit any deterioration during the transit. “Émile Péloquin Biologique - Organic” cannot see its involved responsibility in case of delay in delivery. The goods are shipped to the adressa appearing on the order confirmation. No shipment between Saturday and Sunday evening. The buyer has to check the packing of the merchandise when being delivered, and he/she has to report any damages to “Émile Péloquin Biologique - Organic” by email within 48 hours at the latest.

The Buyer has the right to retract and return, for a credit or refund, the product he/she ordered within 48 hours from the reception date. All requests for credits or refunds must be sent by email to bio-org@emile-peloquin.com. Requests for credits or refunds sent by messenger/Facebook will not be taken into account. The products must imperatively be returned to “Émile Péloquin Biologique - Organic”  in a perfect condition for reselling, in their original condition, sealed in due form and accompanied by the invoice for this order. Any incomplete, used or damaged product and any product with damaged original package can neither be refunded nor exchanged. If the Buyer uses his right of retraction, he/she can choose between: a cash refund payable within 30 days or a credit on the next order.

Please note that the following items cannot be returned:

  • Damaged or expired fruits and vegetables. Please send us a photo with the credit or refund email request.

Shipping charges are non-refundable, except if you are returning an item because of an error on our part or if we have determined that the product is defective. Transportation costs are $5.00 for any delivery less than $50.00 as of February 15, 2022 and $10.00 if the place of delivery is deemed too far away, applied immediately, in wich case the customer will be notified in advance.


Partial non-validity

If one or more stipulations of the present General Terms and Conditions are held invalid or are declared invalid as an application of a law, a prescription order a final competent court decision, all other stipulations stay fully valid.


The applicable law for the products sold by the company “Émile Péloquin Biologique - Organic” is the Canadian law. The “Émile Péloquin Biologique - Organic” company cannot be considered as person in charge of the damages of all kinds, so material as immaterial or physical, who could result from a bad functioning or from a misuse of the marketed products. The responsibility of the “Émile Péloquin Biologique - Organic” company will be limited, in any case, to the amount of the order and would not know how to be questioned for simple errors or omissions which would have been able to remain in spite of all the precautions taken in the presentation of products. In case of difficulties in the application of the present contract, the buyer has the possibility, before any action in justice, of looking for an amicable. The complaints or the contestings will always be received with attentive benevolence, the good faith being always presumed at the one who makes the effort to expose his situations. In case of dispute, the customer will address by priority the company to obtain an amicable solution.

Possible taxes

For articles delivered outside Canada, possible taxes and customs duties can be imposed when your parcel reaches destination. Tese customs duties and these possible taxes are at your expense and recover from your responsibility. We are not anxious to verify and to inform you about customs duties and applicable taxes. To know them, we advise you to inquire with the proper authorities of your country.

The French version of the present General Terms and Conditions has priority over the English version.